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Neu bei Posterflow?
Schnelle Antworten für einen reibungslosen Start

Wir sind begeistert, dass du den Weg zu uns gefunden hast – ob als neuer Kunde oder

interessierter Besucher. Unser Ziel ist es, dir nicht nur Zugang zu einzigartigen, personalisierten Produkten zu ermöglichen, sondern auch den Weg von der ersten Idee bis zum fertigen Produkt so inspirierend, einfach und unterstützend wie möglich zu gestalten. Auf dieser Seite findest du alle Informationen, die du für einen reibungslosen Start benötigst, inklusive einer Schritt-für-Schritt-Anleitung durch unser Onboarding-Verfahren und Antworten auf häufig gestellte Fragen. Wir sind hier, um dich zu unterstützen, und freuen uns darauf, gemeinsam mit dir Produkte zu schaffen, die nicht nur beeindrucken, sondern auch eine persönliche Bedeutung haben. Lass uns gemeinsam diese spannende Reise beginnen!

  • Where can I get a price list
    At Posterflow, we attach great importance to ensuring that you receive exactly the product that suits your ideas and needs. Our range includes a wide range of customizable products - from unique posters to lasered acrylic glasses. We understand that quality and price play an important role in your decision, which is why we offer transparent and flexible pricing options based on your individual needs. Since we offer a variety of options and customization, the price varies depending on the product type, size and design. We are happy to provide you with a detailed price list and further information about our products. Simply send us an email to info@posterflow.de and we will send you a current price list immediately.
  • How do I transfer my orders?
    Posterflow allows customers to flexibly order their products through different methods to meet the needs of all types of businesses. Order form The easiest and quickest way to get started. Quick to set up and easy to use. Shopify (Exporteo) The solution for all customers who operate a Shopify store. Shopify orders are transferred directly and fully automatically to our API via the "Exporteo" app. CSV import (Etsy etc) The universal solution: Ideal for Etsy shops and other systems. The orders are sent to our importer using a CSV file (email) To create an account and if you have any questions about setting it up, write to us at info@posterflow.de
  • How do I create the print data?
    For posters, Dibond and framed posters Color space : RGB (AdobeRGB, AppleRGB or sRGB) Resolution : >300 DPI, (text and graphics vectorized if possible). To convert DPI to cm: https://www.blitzrechner.de/pixel-zentimeter-umrechnen/ File format : PDF, JPEG (with ICC profiles, otherwise sRGB is assumed) or PNG Size of the print file : Final format = print format, no trimming, no print marks, full-surface printing possible. If the format of the print file does not match the print format, it will be scaled automatically and proportionally. For acrylic glass (standard, square) Color space : RGB (AdobeRGB, AppleRGB or sRGB) Resolution : >300 DPI, (text and graphics vectorized if possible). To convert DPI to cm: https://www.blitzrechner.de/pixel-zentimeter-umrechnen/ File format : PDF, JPEG (with ICC profiles, otherwise sRGB is assumed) or PNG Size of the print file : Final format = print format, no trimming, no print marks, full-surface printing possible. If the format of the print file does not match the print format, it will be scaled automatically and proportionally Attention : For the standard rectangular shapes (13x20, 20x30, 30x40) full-surface printing is not recommended due to the rough sawn edges. Safety distance: 10mm on all edges For acrylic glass (night lights LED) Color space : RGB (AdobeRGB, AppleRGB or sRGB) Resolution : >300 DPI, (text and graphics vectorized if possible) To convert DPI to cm: https://www.blitzrechner.de/pixel-zentimeter-umrechnen/ File format : PDF or PNG Important: Save file with transparency otherwise the background will be printed completely white Size of the print file : Print format corresponds to the size of the design templates . The colored background of the design templates is only used as a positioning aid and must not be included in the print file. Night light oval: 148 x 148 mm Night light rectangle: 144 x 200 mm Night light heart: 158 x 148 mm Attention: Full-surface printing possible. Please do not use transparent gradients. Every pixel that is not transparent will be printed with white.
  • Where can I find product images and mockups
    Click on the links below for product images and mockups of Posterflow products. Please stop by often, we are constantly adding new images and mockups. You can change the Photoshop mockups and (blank) images as you wish and use them for your shop. Images of our packaging Images from Posterflow production design templates
  • What happens if there are complaints?
    If a customer complains about a product due to a quality defect or (transport) damage, we will produce and send a replacement free of charge. To do this, please send us the case with some pictures to support@posterflow.de After the complaint has been approved, send the order to us again with the addition "COMPLAINT" to the order number. (The COMPLAINT will be automatically deducted from the monthly invoice)
  • Can you include flyers or stickers with the packages?
    Unfortunately, this is not possible for production reasons. However, it is possible to personalize the DHL label with your logo.
  • Can I also order frames or accessories without printing?
    Yes! Picture frames can also be ordered without posters. The same applies to wooden stands or USB power supplies without acrylic glass.
  • What about LUCID or VerpackG
    All of our shipping packaging (for shipping within Germany) is part of a system via the Green Dot in accordance with the Packaging Act. For you as a Posterflow customer, this means that you no longer have to participate in a system yourself for the packaging for orders processed via Posterflow (VerpackG, LUCID). This service is free of charge , the fees are covered by Posterflow. The Posterflow registration number is: DE1984831714595
  • Do I have to register as a manufacturer for the LED night lights? (WEEE number / EAR)
    No, you do not have to. Posterflow is registered as a manufacturer / first distributor on the EAR Portal. Our registration number is: WEEE Reg. No.: 59547992 This applies to the German market. Other regulations may apply for shipments within or outside the EU. You can also find further information here: https://deutsche-recycling.de/weee-full-service/weee-nummer-registrierung-bei-der-stiftung-ear/
  • Not all products are available on Printify?
    We try to launch new products on Printify as quickly as possible, unfortunately the process at Printify currently takes several months. However, you are welcome to order the products directly from Posterflow
  • I have a question about a Printify order
    Unfortunately, we cannot provide any information about orders you have placed through Printify. Please contact Printify Support directly.
  • Where can I find a list of article numbers (SKU)
    A complete list of all SKU's can be found here These SKUs are required for Shopify and Etsy. See also here
  • Does Posterflow send the packages as "white label"
    Yes! Packages and DHL labels are neutral and without reference to Posterflow as producer / sender. You can specify the sender address. If you use your company address, any DHL returns will be sent back to you. Choose a hybrid address in the following form: Poster delivery “Your shop name” Markircherstr. 17 68229 Mannheim Returns are returned to us
  • What happens with returns?
    We keep returned items for 2 months. If you contact us during this time, we can resend the package. This service is free of charge, only the shipping costs for the re-shipment will be charged.
  • Which service provider does Posterflow (DHL) ship with?
    We generally send all packages as DHL packages including tracking and GoGreen. For acrylic glasses up to 20 × 30 cm in size, it is possible to send them as DHL parcel post. This shipping method is a little cheaper, but packages are not insured. The maximum format and weight of DHL goods mail are as follows: External dimensions 35.3 cm x 25 cm x 5 cm and maximum 1000 gr.
  • How does Posterflow ship the print products?
    Rolled posters from DIN A4 up to max. 70 x 100 cm are shipped safely in hard tubes. Crumpled posters are now a thing of the past. Framed posters, Dibond and acrylic glass are shipped in book packaging depending on the format. Maximum number of posters per shipment / sleeve: 4 posters Maximum number of picture frames per shipment: 4 frames
  • How many posters/frames can be shipped per order?
    Maximum number of posters per shipment / sleeve: 4 posters Maximum number of picture frames per shipment: 4 frames Danger: Rolled posters and framed posters cannot be sent in one shipment. The order must be of the same type. No mixed orders.
  • Which printing processes does Posterflow use?
    poster All posters are produced on the latest generation of thermal inkjet printers. This is a 9-color print with pigmented ink and a maximum resolution of 2400 x 1200 dpi. Breathtaking color reproduction and bright colors The pigmented inks ensure long durability and UV resistance Environmentally friendly inks (ULECOLOGO® certified) Natural paper feel UV direct printing (acrylic glass and aluminum composite panels) High-quality 6-colour UV-LED direct printing Print resolution: up to 1200 DPI Superior print quality thanks to MAPS4 (Advanced Pass System) and MFD1 (Mimaki Fine Diffusion 1) Prints have high scratch resistance and chemical resistance as well as excellent color reproduction Environment: Inks are GREENGUARD Gold certified
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